FULFILLMENT POLICY
Overview
We aim to provide a seamless and efficient shopping experience for our customers. This fulfillment policy outlines how we handle the delivery of products and services purchased through our website. By placing an order with us, you agree to the terms outlined in this policy.
Order Processing
Order Confirmation: Once your order is placed, you will receive an email confirmation detailing your purchase. If you do not receive this email, please check your spam folder or contact us at lauren@laurenegeland.com.
Processing Time: Orders are typically processed immediately due to the digital nature of our products and services.
Delivery of Digital Products or Services
Digital Products: For digital products, a download link or access instructions will be sent to your email immediately upon purchase.
Services: If you purchase a service, our team will contact you within 48 hours to schedule or provide further instructions for fulfillment.
Issues with Orders
Missing or Damaged Products: If your order arrives incomplete or damaged, please contact us within 7 days of receipt. Include your order number and any relevant details to help us resolve the issue promptly.
Non-Delivery: If your order has not been fulfilled as expected, please contact us at lauren@laurenegeland.com with your order number. We will investigate and provide a resolution.
Returns and Refunds
As we sell a combination of services and digital products, there are no exchanges or returns. If you encounter any issues with your order, please contact us at lauren@laurenegeland.com, and we will work to resolve the matter promptly.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This section outlines how we collect, use, and safeguard your data:
Information We Collect: When you make a purchase, we collect personal details such as your name, email address, and payment information. This information is used solely for processing your order and providing customer support.
Data Security: We use industry-standard encryption and secure servers to protect your data during transactions. We do not store sensitive payment information on our servers.
Third-Party Sharing: Your information is shared only with trusted third-party providers as necessary to process payments and fulfill orders. We do not sell or lease your personal data to other entities.
Your Rights: You have the right to access, update, or delete your personal information. To exercise these rights, please contact us at lauren@laurenegeland.com.
Contact Information
If you have any questions or concerns regarding your order, this policy, or our privacy practices, please reach out to us at:
Email: lauren@laurenegeland.com
Additional contact information is below.
We are committed to ensuring your satisfaction and will do our best to address any issues promptly.
This policy is effective as of 2024. We reserve the right to update this policy as needed to reflect changes in our practices or for other operational, legal, or regulatory reasons.
CONTACT INFORMATION:
Lauren Egeland
Lauren Egeland Marketing
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